Healthcare Contact Center Agent
--HG BPO Services Inc--
The Healthcare Contact Center Agent is responsible for serving as the primary point of contact for patients, policyholders, medical providers, and the healthcare organization.
Responsibilities
- Phone Customer Support: Answer and manage inbound and outbound calls from patients, families, and medical staff in a timely and professional manner.
- Scheduling: Coordinate, reschedule, and cancel medical appointments, procedures, and diagnostic tests, verifying provider availability and patient eligibility.
- Problem Resolution: Handle complex complaints, inquiries, and requests related to services, coverage, claims, and prior authorizations.
Must Have
- High School Diploma/GED required.
- English B2 - C1 required
- Minimum 1-2 years of proven experience in a contact center, customer service, or medical/hospital office environment
- Technical degree or associate's degree in health, administration, or customer service fields preferred.
Nice to have
- Empathy and Patience: Demonstrate a genuine service attitude, especially when dealing with patients who may be sick, stressed, or confused.
- Healthcare Knowledge: Familiarity with medical terminology, insurance processes (PPO, HMO), and the workflow in healthcare settings.
- Teamwork: Collaborate effectively with colleagues to optimize processes and ensure continuity of care.
What's great in the job?
- Join a supportive team of dedicated professionals who value collaboration and respect.
- Work in an environment where your voice matters and your ideas are welcomed.
- Build expertise across healthcare coordination, patient communication, and insurance processes.
- Contribute to a service that helps patients navigate their care smoothly every day
What We Offer
Here you will have the opportunity to grow, learn, and contribute to the success of the company while developing your professional career.
We are passionate about creating an environment where every person feels valued, heard, and motivated. Because we know that when you grow, the company grows too.